Support

Support – Clocker for Jira

Questions, problems and ideas about Clocker go to the Clocker support portal, where you can follow your request until it's resolved. Email to support@niedzwiecki.dev works too: it opens a request in the same portal.

How we help

• Hours: Monday to Friday, 9:00–17:00 Polish time (CET/CEST), except Polish public holidays.
• First reply: within one business day.
• Languages: English and Polish.
• Cost: included with every Clocker subscription and trial.

Before you write

Many questions are answered in the documentation, especially Troubleshooting and the FAQ.

What to include

• Your Jira site's address (for example your-site.atlassian.net).
• What you did, what you expected and what happened instead.
• Screenshots, if they help, and your browser.

Never send passwords or API tokens. We don't need access to your Jira site to help you.

Licenses and billing

Atlassian sells and bills Clocker. For invoices, refunds, license changes and quotes, contact Atlassian or use your Atlassian admin console. We're happy to help with anything about the app itself.

Security issues

Report vulnerabilities as described in the security overview.

Ideas

Feature requests are welcome in the support portal. Tell us what you're trying to do, not only the feature you have in mind.